The Practice

Awburn House Medical Practice Mission Statement

Our mission is:

* To provide high quality NHS healthcare to all our patients by a well-trained and motivated primary care team in a compassionate, caring, responsive and courteous manner.
Our aims are:

* To promote best medical practice through expertise within our practice team and support and encourage the continued professional development of all members of the practice team
* To strive to improve the health of our patient population
* To provide preventative medical care and advice to all our patients
* To be adaptable and responsive to the ever changing face of general practice
* To promote the aims, mission and values of the Tameside & Glossop Clinical Commissioning Group
* To listen to our patients, identify their needs and put their healthcare and welfare at the heart of all we do
* To treat all patients, staff and visitors with equality, dignity and respect
* To adhere to all aspects of patient confidentiality under the Data Protection Act
* To identify and support carers
* To adhere to our safeguarding procedures
* To protect and care for our vulnerable patient population.
Our values are:

* To be caring and compassionate
* To be courteous and respectful
* To be open and responsible
* To be trustworthy
* To be accountable for our actions
* To value, respect and support our staff

Mutual Respect

We endeavour to treat all our patients with dignity, respect and honesty. Everyone at Awburn House is committed to deliver an excellent service. We ask all patients to highlight any discrepancies and to offer the same commitment in return.

All our practice staff are trained in Equality and Diversity and adhere to our Equality and Diversity Policy which is reviewed on a regular basis.

PUBLICATION OF EARNINGS

It is a contractual requirement for practices to publish their mean average earnings for 2020/21. Practices must:

  • Publish details on their website by March 2022
  • If asked this must also be available in a paper copy or you can show the patient the information posted on the website

The calculation excludes certain types of income and the rules are complex and open to interpretation.

Full time GP’s are defined in the guidance as working eight sessions or more. The number of GP’s includes salaried GP’s and locums who worked full or part time for 6 months or more.

The required disclosure for your practice is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Awburn House Medical Practice in the last financial year was £80,121 before tax and National Insurance. This is for 1 full time GPs and 3 part time GPs and 2 locum GPs who worked in the practice for more than six months who worked in the practice for more than six months.

Every patient now has an allocated named GP. To find out who your named GP is please ask at reception. Please rest assured, you are still entitled to see any GP of your choice at Awburn House.

Surgery Timetable

Reception at Awburn House is open from 8am until 6.30pm Monday to Friday.

We close at 1pm on the third Thursday of every month for staff protected learning time.

Morning: Same day appointments from 8.30 to 12 noon Monday to Friday (with a small number of pre-bookable slots), a mix of telephone and face to face appointments.

This is a very popular surgery and can get booked up quickly, patients are booked in a ‘first come, first served’  and book in with the Doctor of their choice.  You can also consult with our GPs online via our website or patient access.

Extended Access:  In addition to the above, from the 1st July 2019 we will be offering the following pre-bookable appointments:-

GP – Monday, Wednesday and Thursday 6.30pm to 7pm (15 minute telephone appointments)

Practice Nurse – Wednesday 7.30am to 8am (15 minute appointments)

and

Practice Nurse – Tuesday and Thursday 6.30pm to 7.15pm (15 minute appointments)

Healthcare Assistant – Wednesday 7.30am to 8am (15 minute appointments)

and

Tuesday 6.30pm to 7.15pm (15 minute appointments)

Afternoon: Appointments only – 3.30 to 6.15 Monday to Thursday, Friday 3.30 to 5.30

GP appointments are bookable one week in advance, a  number of appointments are bookable one month in advance. Nurse/Healthcare Assistant appointments are bookable 3 month in advance.

When making an appointment for an ongoing issue, if you would like to see your usual GP or Nurse please inform the receptionist.

You can book an appointment with our reception team or on-line using patient access or the NHS App.

Urgent cases will be seen without an appointment by the first available Doctor.

Practice Nurse:  Appointments only – Monday, Wednesday & Friday 8am to 4pm, Tuesday and Thursday 12 noon until 6.30pm

Healthcare Assistant: Appointments only – Monday 1pm to 7pm and Wednesday and Thursday 8am to 2pm

Grandparents, childminders, carers – If you are bringing a child or young adult who is under the age of 18, please try to bring signed consent from the parent, the practice nurse will not give immunisations without the parent consent.

Gloss_EOH_WebGraphic_v1

Missed Appointments
Missed appointments prevent us from giving you the care and treatment you need. It is also detrimental to us as it prevents us from offering appointments to other patients who also need care. GP/patient relationship is built on mutual respect, with this in mind we ask that you let us know when you are not able to keep your appointment.

IMPORTANT INFORMATION REGARDING MISSED APPOINTMENTS
Due to an increase in the number of missed appointments it has become necessary to implement the following policy:

If you fail to attend appointments without informing us, we will write to you asking if there are any specific problems preventing you from letting us know. If you repeatedly fail to attend for appointments, you may be removed from the practice list and have to find an alternative GP.
Repeatedly not attending appointments leads to a breakdown of trust between the practice and the patient and means we cannot provide you with good clinical care.

Out of Hours: Choose from the following

Telephone 111 or visit 111.nhs.uk . If you are concerned about a child under 5 use the 111 phone service which is free from both land lines and mobiles and is available 24 hours a day 365 days a year

The Urgent Treatment Centre based at Tameside Hospital is available 7 days per week 9am to 9pm.

Your local community pharmacy. Pharmacies can give advice and treatment. Advice is always free. If you don’t pay for your prescription then treatment will also be free.

Visit Tameside Accident & Emergency Department only if it is a serious or life threatening situation

Home Visits

If you are unable to attend the surgery due to your symptoms, the Doctors may visit you at home.  Visits take place in the afternoon and you will not be given a specific time for the visit.  Please telephone reception before 10am if you require a home visit and please  be prepared to tell the receptionist a brief summary of your symptoms.

Repeat Prescriptons

Please allow 48 hours for your prescription.  You can order in any of the following ways:

Call into the surgery and post your repeat slip in the prescription box provided in the entrance, by post (include a stamped addressed envelope if you require it posting back to you), or on-line if you have patient access.

Please note we do not accept telephone requests for repeat prescriptions except in exceptional circumstances.

NATIONAL SCREENING PROGRAMMES – As a practice, we encourage our patients to take advantage of the national screening programmes which include Breast Screening, Bowel Cancer Screening, Abdominal Aortic Aneurysm Screening, Diabetic Retinopathy Screening and Cervical Screening. Screening is free, quick and painless and a way of finding out if you are at higher risk of a health problem so that early treatment can be offered or information given to help you make informed decisions. If you have been invited to any of programmes and would like to discuss any issues regarding the screening, please make contact with any of our Doctors or our Practice Nurse who will be pleased to discuss this with you. Remember, some things are worth making time for.

ANTIBIOTIC RESISTANCE

THE PROBLEM

Antibiotics treat infections by killing bacteria, but now the bacteria are fighting back. Our medicines are becoming less effective which means more deaths and more complications for people receiving treatment in hospital. We have to tackle this problem before it gets worse.

HOW THIS HAPPENED

Firstly, we take antibiotics that we don’t need. Antibiotics don’t help most colds or coughs get better but we still request antibiotics for them. Secondly, we make things worse when we don’t take antibiotics exactly as prescribed, for instance missing doses.

WHAT CAN WE DO?

Antibiotic resistance is one of the biggest threats facing us today. By using antibiotics less often we can slow down the development of resistance. For this reason, your doctor will only prescribe antibiotics when you need them, if your doctor thinks it is appropriate, you will be given a
Treating Your Infection leaflet and possibly a back-up prescription which can be collected from the surgery if you do not feel better or you get worse.

Please protect yourself, your family and friends against the spread of antibiotic resistance and get well soon without antibiotics.

Comments, suggestions or concerns

Our aim is to give you the best possible standard of service, but there may be times when you feel this has not happened.  If you have any problems, please speak to a member of  staff who will try to resolve any problems that may occur swiftly.

Awburn House welcomes feedback from patients, good or bad.  Any comments or suggestions will be given full consideration and action taken if necessary.

Violence and abusive behaviour

Awburn House operate a ZERO TOLERANCE policy to violent  or abusive behaviour. Such behaviour will not be tolerated under any circumstances and will be taken very seriously.  Patients who are violent or abusive may be removed from the practice list.