**Important Notice** Dear Patients, We regret to inform you that our clinical system, EMIS, is currently experiencing an unexpected outage. This is a global problem beyond our control and we are informed that this is being investigated as a priority. This system is crucial for managing appointments, accessing medical records, and processing prescriptions, so this interruption may affect our ability to provide timely and efficient care. We have limited access to your information so please bear with us. What This Means for You: Appointment Scheduling: We are unable to book, reschedule, or access details of your upcoming appointments at the moment. Medical Records: Access to your medical records, including test results, is temporarily unavailable. Prescription Requests: Processing of repeat prescriptions and new medication requests will be delayed. Our Commitment to You: Emergency Care: For urgent medical issues, please use 111 online https://111.nhs.uk/ or visit your nearest urgent care centre or contact emergency services. Minor illness: Please check your local Pharmacy https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy Support and Assistance: The national team is working diligently to resolve the issue as quickly as possible. We will keep you informed with updates on our website and through our social media channels. Alternative Solutions: If you have an urgent medical need or prescription request, please call our reception at 01457 763 263. Our staff will assist you with interim solutions and provide guidance on alternative care options. We understand the inconvenience this may cause and appreciate your patience and understanding during this time. Your health and well-being are our top priorities, and we are doing everything we can to restore full service as swiftly as possible. Thank you for your cooperation. Sincerely, AWBURN HOUSE

06th June 2024

Due to an on-going technical issue at the hospital laboratory, we have been advised to postpone all blood tests until further notice for safety reasons.

We have no date as yet as to when this issue will be rectified.

THE SURGERY IS CLOSED FROM 12.30PM TODAY FOR MONTHLY NHS STAFF TRAINING AND ESSENTIAL UPDATES.

WE WILL BE OPEN AS NORMAL ON FRIDAY 21ST JUNE AT 8AM

SHOULD YOU REQUIRE MEDICAL ATTENTION DURING THIS TIME YOU CAN CONTACT GO-TO-DOC ON 0161 336 5958, ALTERNATIVELY SEEK ADVICE FROM NHS 1-1-1.

FOR ANY LIFE THREATENING ILLNESS PLEASE CONTACT 999

THERE ARE MANY RESOURCES THAT CAN HELP WITH ANY ISSUE THAT YOU MAY BE EXPERIENCING

IF YOU ARE STRUGGLING PLEASE REACH OUT THERE ARE PEOPLE WAITING TO HELP

PLEASE TAKE A LOOK AT THE LINKS TO FIND THE HELP YOU MAY NEED –

CONTACT – 1-1-1,TEXT THE CRISIS LINE 85258.

https://www.crisistextline.uk/

Get Help & Support With… | Campaign Against Living Miserably (CALM) (thecalmzone.net)

Samaritans | Every life lost to suicide is a tragedy | Here to listen

Home | Relate

Domestic Abuse Helpline for Men | Men’s Advice Line UK (mensadviceline.org.uk)

Home | Refuge National Domestic Abuse Helpline (nationaldahelpline.org.uk)

Papyrus UK Suicide Prevention | Prevention of Young Suicide (papyrus-uk.org)

Survivors of Bereavement by Suicide – Overcoming the isolation of people bereaved by suicide (uksobs.org)

Contact us – Cruse Bereavement Support

https://gp-patient.co.uk/PatientExperiences?practicecode=P89004

If you are intending to travel abroad please let us know well in advance by telephoning or emailing the surgery and request a travel questionnaire text.

As of Saturday 11th February you are now able to book an appointment with a GP, Paramedic, Physician Associate and Healthcare Assistant between the hours of 9am to 5pm on Saturdays . To book please call 0161 368 5426. appointments will be held at The Healthy Hyde Centre, Hyde

Awburn House is part of the Hyde primary Care Network which involves a group of practices working together to make sure you can access a range of healthcare services at a time and place that meets your needs.

We are now offering an Enhanced Access Service which means appointments are available Monday to Friday between 6.30pm and 8pm and Saturdays between 9am and 5pm.

You can download a handy leaflet here:

Please be aware we have 15 minutes per appointment.

We recommend 1 problem per appointment.

If you wish to discuss multiple issues please mention this at the start of the consultation so that together we can prioritise what can safely be dealt with today during your 15 minute appointment.

The main reason for this is ‘clinical safety’. Presenting the GP with multiple problems in one 15 minute consultation means that there is a real increased risk that mistakes will be made and things missed as the clinician may be inclined to rush, particularly if other patients are waiting.

Doctors cannot see huge numbers of patients with multiple problems and continue to practice safely and effectively. A stressed doctor will struggle to be a good and safe doctor.

Therefore, please do not be offended if the clinician asks you to rebook for your other problems.

If you are an ex-service man or woman, or are a reservist or cadet, or are currently in the Armed Forces please let us know so we can update your records. Ex-Armed Forces personnel are able to access specific ex-service personnel’s health services and receive any priority treatment that they may be entitled to.