SURGERY CLOSED FOR TRAINING – 22ND FEBRUARY 2024

THE SURGERY IS CLOSED FROM 12.30PM TODAY FOR MONTHLY NHS STAFF TRAINING AND ESSENTIAL UPDATES.

WE WILL BE OPEN AS NORMAL ON FRIDAY 23RD FEBRUARY AT 8AM

SHOULD YOU REQUIRE MEDICAL ATTENTION DURING THIS TIME YOU CAN CONTACT GO-TO-DOC ON 0161 336 5958, ALTERNATIVELY SEEK ADVICE FROM NHS 1-1-1.

FOR ANY LIFE THREATENING ILLNESS PLEASE CONTACT 999

ISSUES WITH THE SURGERY PHONE SYSTEM 22nd FEBRUARY 2024

Unfortunately we are still experiencing problems with the Phone Systems. BT are aware and have assured us they are working on this as a priority.

The issue has caused us to only have 1 activated telephone line which is causing issues for patients attempting to contact the surgery this morning.

There are alternative ways to contact the surgery – if you need medical advice you can submit and on-line consultation.

If you need a sicknote you can use the following link https://www.online-consult.co.uk/org/awburn-house-medical-practice/topic/9

For prescription requests email [email protected] with the subject PRESCRIPTION REQUEST.

For minor illness’s you can contact the local pharmacy

Please only attend A&E for accident’s that have occurred or if you require emergency treatment

We apologise for this technical issue.

ITS OK TO NOT BE OK.

THERE ARE MANY RESOURCES THAT CAN HELP WITH ANY ISSUE THAT YOU MAY BE EXPERIENCING

IF YOU ARE STRUGGLING PLEASE REACH OUT THERE ARE PEOPLE WAITING TO HELP

PLEASE TAKE A LOOK AT THE LINKS TO FIND THE HELP YOU MAY NEED –

CONTACT – 1-1-1,TEXT THE CRISIS LINE 85258.

https://www.crisistextline.uk/

Get Help & Support With… | Campaign Against Living Miserably (CALM) (thecalmzone.net)

Samaritans | Every life lost to suicide is a tragedy | Here to listen

Home | Relate

Domestic Abuse Helpline for Men | Men’s Advice Line UK (mensadviceline.org.uk)

Home | Refuge National Domestic Abuse Helpline (nationaldahelpline.org.uk)

Papyrus UK Suicide Prevention | Prevention of Young Suicide (papyrus-uk.org)

Survivors of Bereavement by Suicide – Overcoming the isolation of people bereaved by suicide (uksobs.org)

Contact us – Cruse Bereavement Support

Travel

If you are intending to travel abroad please let us know well in advance by telephoning or emailing the surgery and request a travel questionnaire text.

Additional weekend appointments

As of Saturday 11th February you are now able to book an appointment with a GP, Paramedic, Physician Associate and Healthcare Assistant between the hours of 9am to 5pm on Saturdays and 10am to 1pm on Sundays. To book please call 0161 368 5426. appointments will be held at the Brooke surgery, 20 Market Street, Hyde. SK14 1AT

New Enhanced Access Service

Awburn House is part of the Hyde primary Care Network which involves a group of practices working together to make sure you can access a range of healthcare services at a time and place that meets your needs.

We are now offering an Enhanced Access Service which means appointments are available Monday to Friday between 6.30pm and 8pm and Saturdays between 9am and 5pm.

You can download a handy leaflet here:

How to make the most of your GP appointment

Please be aware we have 15 minutes per appointment.

We recommend 1 problem per appointment.

If you wish to discuss multiple issues please mention this at the start of the consultation so that together we can prioritise what can safely be dealt with today during your 15 minute appointment.

The main reason for this is ‘clinical safety’. Presenting the GP with multiple problems in one 15 minute consultation means that there is a real increased risk that mistakes will be made and things missed as the clinician may be inclined to rush, particularly if other patients are waiting.

Doctors cannot see huge numbers of patients with multiple problems and continue to practice safely and effectively. A stressed doctor will struggle to be a good and safe doctor.

Therefore, please do not be offended if the clinician asks you to rebook for your other problems.

ARMED FORCES

If you are an ex-service man or woman, or are a reservist or cadet, or are currently in the Armed Forces please let us know so we can update your records. Ex-Armed Forces personnel are able to access specific ex-service personnel’s health services and receive any priority treatment that they may be entitled to.

PRIDE IN PRACTICE

We are delighted to receive the Gold Award from the LGBT Foundation for our dedication to ensuring a fully inclusive patient-centred service. Our aim is to strengthen our relationship with our lesbian, gay, bisexual and trans (LGBT) patients.